Shipping

Free Shipping within the continental United States on all clocks and collector cabinets.

All orders (including Alaska, and Hawaii) outside of the continental United States will be charged the least expensive rate possible and will be notified by e-mail of the cost before shipping.

INTERNATIONAL ORDERS Click on this button and enter the amount of shipping costs indicated in your email:

All products (except floor clocks and large curio cabinets) are shipped UPS ground and usually take 5-8 working days to arrive. Floor clocks and large curio cabinets are shipped common carrier and usually take about 2 weeks.

Express Delivery

If you would like your order shipped overnight or 2nd day please indicate so in the comment box (provided in the checkout section) or contact us at service@grandfatherclocksonline.com

Click on this button and enter the amount of shipping costs indicated in your email:

---

Privacy

Your privacy is very important to us. We do not sell your e-maill address or any other information to other parties.

---

Return Policy

All products shipped UPS will be allowed to be returned within 10 days for exchange, credit, or refund of the original charge less shipping and a 15% restocking fee.

No clock shipped common carrier will be allowed to be returned with the exception of refusal of delivery for the express cause of damage at the time of delivery.

If you are returning a product please contact us at service@grandfatherclocksonline.com and describe the nature of the damage along with all other pertinate information. We will do our best to make this process quick and easy.

---

Damage In Shipping

UPS Deliveries
If your product is damaged in shipment, you must notify us within 24 hours. Since all products are shipped insured, you must save all packing materials for an inspection by the shipping company.

Common Carrier Deliveries
This is for all deliveries except UPS and is usually reserved for heavy wall clocks and large curio cabinets. If your product is damaged in shipment you must notate the damage on the freight bill for a claim to be valid. Failure to notate the damage on the delivery freight bill will void your ability to seek reimbursement for damages. If the damage is noticed while delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. A replacement will be sent and we will handle the claim process.

---

Floor Clock Set Up

Setting up your floor clock is amazingly easy and usually takes about 10 minutes. You will receive simple installation instructions plus an instructional video. If you still need help please call us and we will be more than happy to walk you through it. Also, Howard Miller has a tech staff you can call to help you out.

---

Order By Phone

If you would rather order your clock by phone please call us,
1-866-321-3426.